Coffee Shop Assistant Manager (International Convention Center – Pre-Opening)

Be part of something extraordinary at the Palazzo Ezulwini International Convention Center, Eswatini’s premier venue for world-class events and conferences! Opening in late 2025, this architectural masterpiece features a majestic central dome, a two-level theater for 1,800 guests, VIP reception rooms, and versatile event spaces. The luxury 5-star hotel will follow a year after, enhancing the venue’s prestige. Join us in redefining hospitality and event experiences in Eswatini — exciting career opportunities await!

Why Join Palazzo Ezulwini?

• Be part of an iconic development set to redefine Eswatini’s business and event landscape.

• Lead a world-class team in delivering exceptional experiences.

• Work in a dynamic, growth-focused environment with opportunities for professional advancement.

Role Overview:

The Coffee Shop Assistant Manager will support daily operations, ensuring excellent customer service and efficiency in the coffee shop.

Key Responsibilities:

• Oversee coffee shop operations and perform daily tasks..

• Supervise and train baristas and service staff.

• Ensure high-quality coffee and food preparation standards.

• Manage inventory, ordering, and supplier relationships.

• Handle customer service and resolve complaints.

• Monitor financial performance and sales targets.

• Maintain cleanliness and health safety standards.

• Assist in promotional activities and marketing efforts.

Candidate Requirements:

• Diploma or degree in Hospitality Management or related field.

• 4+ years of experience in a coffee shop or café management role.

• Strong knowledge of coffee preparation and menu planning.

• Excellent leadership and team management skills.

• Strong customer service and problem-solving abilities.

• Experience in stock control and ordering processes.

• Knowledge of food safety and hygiene regulations.

• Ability to work in a fast-paced environment.